IT Buyers' Survey
Q1
How important are the following IT systems to the success of your organisation? Please rate on a scale of 1 to 5, where 1 is unimportant and 5 is very important.
Business/performance management
1
2
3
4
5
CAD
Compliance/ track and trace
CRM
ERP
Financial systems
HR systems
PLM
Production planning
SCM
Shopfloor data capture
Warehouse management
Wireless technology
Q2
In your organisation, who makes the ultimate decisions when it comes to purchasing IT systems?
Decisions are made at head office
IT/IS manager
Chief executive officer
IT/business steering committee
Managing director
Procurement manager
Finance director
Q3
How important is IT to your efforts to increase operational efficiency (six sigma, lean, TQM, etc)?
Vital
Not very important
Quite important
Not important at all
Q4
Who implemented your latest IT system?
Software supplier
Hardware company
Software reseller/agent
Systems integrator
Consultant
Don't know
Q5
What type of system was this?
Business/performance management
PLM
CAD
Production planning
Compliance/ track and trace
SCM
CRM
Shopfloor data capture
ERP
Warehouse management
Financial systems
Wireless technology
HR systems
Q6
And which company supplied the system?
Q7
Which company would you say is your main or preferred IT partner?
Customer satisfaction with IT systems in current use
Q8
In relation to your latest IT system implementation, how would you rate the following on a scale of 1 to 5, where 1 represents very poor and 5 rates as excellent?
Quality of pre-sales service
1
2
3
4
5
Delivery of system to agreed schedules
New system's ability to deal with legacy data
Compatibility of new system with your internal systems
System's 'ease of use' for key staff
Supplier's ability to resolve problems
Quality of supplier's helpdesk and operational support
Quality of training given to your staff
Ability and flexibility to support growth
Main benefits from latest system implementation
Q9
Which of the following would you describe as the three major benefits of the new system? (Please tick no more than three)
Improved delivery performance
Lower production costs
Improved customer service
Improved product quality
Improved supply chain efficiency
Improved speed and quality of reports
More accurate forecasting
IT system measures
Q10
Was your latest IT system delivered within budget?
Yes
No
Q11
Overall, how would you rate the system's value for money?
Excellent
Poor
Good
Too early to say
Average
Q12
Have you measured the return on investment your latest IT system has delivered?
Yes
Not yet, but we plan to do so
No
We are unable to measure the return on investment
Q13
Was there any aspect of the project that could have been done better?
More specific training
Better management of change
Better definition of our needs
Better handling of legacy data
Better project management
Better hardware/software integration
Fewer charges for add-ons
Q14
How many people are employed in your organisation?
Fewer than 50
250-499
50-99
500-999
100-249
More than 1000
Q15
Name
Q16
Company
Q17
Position/Title
Q18
Phone Number
Q19
Email
Q20
Primary Business
Thank you for your participation!
