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Satan or saviour

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Six sigma creates fanatics – both for and against. John Dwyer goes to the battle
lines and peers through the smoke to discover what makes it work

It’s loved and loathed in equal measure. Six sigma’s champions range from Motorola, which devised it, through US General Electric (GE), whose chief executive, Jack Welsh, was a six sigma fanatic, to bathroom equipment maker Kohler Mira and DuPont,...

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