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Total recall

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Disasters happen. Two years ago, for example, Dell was one of several laptop makers faced with a serious product recall caused by the supply of faulty batteries. Ruari McCallion finds out how some of the best companies put procedures in place so that, should the worst happen, a product recall can be managed effectively and efficiently

Every school, hospital and workplace has – or should have – a well-established protocol for the occasions when the fire alarm goes off. Get everyone out of the building in an orderly fashion; second, call the fire brigade. Health and safety people...

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