Continuous improvement hangs on total staff engagement

Magazine Article, Source : The Manufacturer
Zone : Leadership and Lean
Published : August 2009

Continuous Improvement process (CIP, or CI) is a management process where delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. The absolute key factor to achieving continuous improvement is thorough engagement between management and shopfloor staff, say consultants at Suiko.

Time and time again a key message that came across in a recent survey by business consultancy Suiko, called ‘What does operational leadership mean in this time of recession?’, was the need to engage everyone in the organisation in order to achieve a...

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