Way outside the box

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Companies are looking into shaping up by performing an exercise geared to continuous improvement. It’s kaizen, the Japanese concept that is still changing American business after two decades. Barbara Axelson asks how

Kaizen is a Japanese term that combines kai (change) and zen (good) that translates as continuous improvement. In the 1960s and ’70s, Toyota Motor Company initiated the first kaizen workshop, a high-end event to demonstrate principles of lean...

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