“Quest for Excellence”

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At one time, the Baldrige Awards were both the measure of excellence and a tool to achieve it. George Schultz asks, have manufacturers forgotten a valuable performance tool?

At one time, being a “Baldrige Winner” was manufacturing’s top honor. Westinghouse and Motorola were the first manufacturing companies to win the Malcolm Baldrige National Quality Award in 1988, followed by Milliken and Xerox in ’89, and Cadillac and...

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