Manufacturing in a Service-Oriented Enterprise
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Magazine Article, Source : The Manufacturer US
Zone : Logistics and supply chain
Published : June 2007
A service-oriented transformation starts with IT, but it should shape the enterprise as well By Jan Winters and Gary Baldwin, Capgemini
When the aftermarket service group of a large high-tech manufacturer decided to look closely at its legacy landscape, it found too many functional silos attempting unsuccessfully to keep customers satisfied and support low costs. The company took a...
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