Merlin Business Software has been supplying industry specific ERP solutions to Manufacturers, Stockists, Distributors, Wholesalers and Merchants for over forty years. Our customers choose Merlin not just for our modern, flexible solutions, but also for our knowledge and experience in understanding their sector’s processes and challenges.
With over 300 customers, Merlin is installed at over 460 locations across the UK, with a handful of Worldwide branches (English language only), and is used by over 5,500 users.
As authors of our own software, we are in the enviable position of being easily able to tailor/modify the software to our customer’s specific needs and requirements, without being reliant on a third-party company. Indeed, many of the updates and new features we release within Merlin are as a result of feedback and suggestions made by our customers.
We currently employ fifty-six members of staff across our Chesterfield (Head Office) and London offices, of which 80% are to support our existing clients. Our Implementation team follow our proven PRiME methodology (Projects within a Managed Environment), which sets out what we expect of our customers and what they can expect from ourselves during the implementation process. This has had a positive impact on the number of projects requiring lower levels of post go-live support.
As the adoption of technology is particularly varied amongst our core target industries, we offer the traditional route of hosting Merlin on an internal server, however over 25% of our customers have now opted for one of our hosted solutions; which comes with many benefits i.e. reduced upfront investment costs in purchasing their own hardware, future investment in their IT infrastructure approximately every three to five years and the ability to add additional depots/companies as your business expands.