As well as investing £1m in two new laser cutters, the Cannock-based company has also installed a new 24-hour sales and order processing system, LaserQuote24/7.
The laser cutters are brand new, and bring the company’s equipment up to date after four years of not having the funds available to reinvest because of the recession.
One model – the L3030 has a cutting area of three metres by one and a half metres with a four kilowatt laser. The other model, called the L3040, has a cutting area of four metres by two metres with a five kilowatt laser capable of cutting up to 20mm in steel. Both the cutters were produced and supplied by German company Trumpf.
Laser Process managing director Dave Lindsey told Business Report that he believed the laser cutters were “the Rolls-Royce of cutting machines,” and that he estimates that it is an investment that should result in “around a 35% increase in capacity” for the company.
LaserQuote24/7 was installed after collaboration with laser cutting IT specialists’ ipLaser over a one year period. It allows customers to place orders for laser cut goods at any time of the day or night.
Lindsey commented on the benefits of the new IT system: “A lot of people on our database are small companies in which the principals of the company spend their working days in overalls working on machinery and do their admin in the evening or at weekends.”
“In the past, it’s been difficult for these kinds of customers to get quotations but now they can go online and get a price virtually immediately. It’s about us fitting into our customers’ work schedules,” he explained.