The Manufacturing Advisory Service (MAS) is urging English manufacturers to captialise on the industrial resurgence in 2014 and has released a ten-point action plan to help manage growth effectively, boost efficiencies, reduce waste and increase sales.
Professor Tim Baines from the Aston Centre for Servitization Research and Practice shows that you don’t have to be the biggest fish in the pond to offer the best service and create new relationships with your customers.
Is servization a growing characteristic of UK manufacturing? How does a company become servitised and who does the model apply to? Professor Tim Baines of Aston University’s Centre for Servitization Research and Practice explains.