By adopting a digital, cloud-first strategy, Daikin Applied UK has created a truly connected customer value chain and a market-leading competitive advantage.
As we start to witness the widespread adoption of digitalisation – the technology focus behind Industry 4.0, Siemens UK’s Steve Martin outlines how the company’s ‘outcome based’ service proposition, allied to industrial digital technologies, is set to revolutionise its relationship with the food industry.
The way manufacturers talk about servitization these days, you’d think it was something new and shiny, but it’s as old as razor blades. Nick Peters reports on the background of offering Products-as-a-Service.
As markets continually shift and competition continues to rise, the role of a manufacturer has changed drastically in the past few years. With a growing number of businesses stepping into the services field, manufacturing is clearly in the midst of an industry-wide servitization transformation.
A recent survey has shown UK manufacturers are increasingly moving their businesses from being purely product centric to incorporating new service offerings to deliver business growth and new revenue streams.
When shifting focus from products to instead build revenue through services, a manufacturer’s approach to new business must be wholly geared towards understanding the outcome customer’s value.
