UK Manufacturing is undergoing a service revolution. It is impacting not only what is being sold but also how it’s being sold and serviced.
Manufacturers have an unprecedented opportunity to understand their end customers better and increase revenue streams by selling services alongside physical products. There have already been some successful transformations, however it can be a complex process and typically requires a far more detailed approach to customer management.
One manufacturer who has responded to the opportunity is KONE, a leading manufacturer of elevators and escalators, that has driven growth by turning itself from a product business into a connected and intelligent services business.