ERP specialist, Exel, shares the value in choosing a ERP partner opposed to a supplier.
It’s been an impressive century so far for the ERP marketplace, the last decade in particular has seen phenomenal innovations in technologies.
These innovations provide unparalleled benefits for businesses in general, but for manufacturing companies, these advancements mean they are now able to keep a tighter control on costs, have a greater confidence in lead times, increased visibility of workload on the shop floor, and a greater insight for management through better reporting.
Exel is at the forefront of the manufacturing industry, in regard to technological advancements. We were among the first to adopt the use of browser, as a means of client access to the ERP system.
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In addition, we foresaw the adoption of field service as a requirement for manufacturers looking to improve customer service, while bringing on-board an additional revenue stream.
We are, however, more than aware that it doesn’t take the industry long to catch up. The larger, multi-national players have recently bought up field service software companies to create links between the two offerings, so as to offer a seemingly comparable solution.
So, if we take it as a given that many of the well-known ERP solutions in the marketplace are able to meet the demands of most manufacturing industries, where does that leave the IT manager who is trying to justify the decisions made, which lie behind the creation of their shortlist?
What factors should now be considered when selecting, what will likely be the most important purchase for a time? Traditionally, they would have weighed up the positives and the negatives of each solution, easily discarding those that didn’t meet their needs in key areas.
Today, it’s much more relevant to look at the vendor with whom you are looking to partner, and try to gauge how the relationship might move forward over the next decade, or longer.
Exel has been a UK software author of ERP systems for manufacturing companies for more than 30 years, we deal direct with our customers and they are supported from our UK-based support team, our company structure is heavily biased towards development.
Our implementation team collectively, has more than a hundred years’ experience, with three of its members having served for over 20 years, each having encountered a wide range of manufacturing scenarios.
From the outset it may not seem like the most important deciding factor, but a good number of Exel’s long-established customers would say that it’s over the long-term that the true benefits of the approach are felt, enthused Jonathan Orme, sales manager at Exel.
“It’s obviously important for a solution to be a good ‘fit’ for a business post implementation,” Orme explained.
“But businesses change, and grow, and evolve—and what’s vital, is having a system that can change, grow and evolve to suit. So an ERP partner is a form of ‘future-proofing’ your business: forming a relationship with an ERP provider that can support you as you move into new lines of business, such as aftersales service, or new manufacturing models, or new markets and geographies.”
“Think about it this way,” he concluded. “When selecting an ERP system, you’re no longer simply looking for a product—instead, you’re looking for a partner.”