DMG/MORI SEIKI has opened its UK headquarters and technical centre in Middlemarch, Coventry, during a five day event.
The opening featured individual days dedicated to the aerospace, automotive, oil gas and energy sectors, and supplier partnerships, DMG / Mori Seiki welcomed over 550 guests.
The new facility covers 3,189 m2 and includes a showroom of 1,225m2, has around 13 machines under power at any one time, a dedicated CMM room – in partnership with Hexagon Metrology – and secure facilities for the development of confidential processes.
Mr Kondo, vice president Mori Seiki Japan, said: “DMG and Mori Seiki have been working together for three years, and this new facility will power UK sales growth. Once installed, our machines have a 15-20 year lifespan so we have to maintain spares and provide continuous service 24 hours per day, 365 days per year over a long period of time.”
Richard Watkins, sales director at DMG/Mori Seiki UK, commented: “We have made every effort to communicate with our staff on a regular basis to ensure they are fully informed and consulted about progress. This policy has paid off, and we are now in the lucky position of having a strong and happy team that functions well. Additionally, we have been working hard to build on our strong customer relationships.
Cross training programmes for the 30 service engineers are already underway ensuring that any breakdowns can be resolved promptly by a single engineer.
Commonly used spare parts are largely sourced in the UK. Other spares come from Stuttgart and Geretsried where an order placed by 3pm is delivered by 9am the next day 95% of the time.
Steve Finn, managing director of DMG/Mori Seiki UK, said: “This is a historic day for the company in the UK. It puts us on a global platform in the fast paced, high technology marketplace.”