Masters Logistical has announced that 100% of customers in a recent, independent survey stated they would recommend it’s services to a friend or colleague.
Logistics and warehousing specialist, Masters Logistical commissioned an independent marketing company to conduct a customer feedback survey.
Twenty predominantly UK-based customers participated in the survey, representing a range of sectors, including manufacturing, brewing and retail.
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The survey was designed to uncover ways that Masters can help improve its offering to clients, and to identify the strengths and weaknesses of current operations.
Managing director, Paul Upton explained: “Customers have always been at the heart of everything that we do at Masters and it is great to see that our customers think that too.
“Our mission has always been to deliver on time and to the highest standards, and we are dedicated to continuing to offer this level of service to our current and new customers in the future. We would just like to say a big thank you to everyone who completed the survey and your continued support.”
Based in Ely (Cambridgeshire), Masters specialises in offering businesses a first-class warehousing and distribution service that links East Anglia with the rest of the UK.
It has become known for its expertise in providing warehousing solutions with impeccable reliability and service quality. The firm’s unparalleled customer service and longstanding relationships with customers is evident in the ‘100% recommended’ customer survey response.
What also emerged from the research were the top three qualities that companies look for in third party logistics provider.
Respondents said that reliability, great customer service, and having friendly staff were the most important characteristics that they look for when choosing a logistics partner.
The survey was the first of its kind for Masters, and plans are already in place to make this type of customer research a yearly occurrence to ensure this level of service continues to be delivered.