Suntory Beverage & Food Great Britain & Ireland (SBF GB&I), famous for producing its Ribena and Lucozade brands, has seen how close customer support and excellent customer service from Water Plus can help it progress towards its 2030 sustainability goals.
The challenge
SBF GB&I needed excellent service, insight, analysis and expertise on its wholesaler charges and water account to drive additional efficiencies to reduce water use, cut operational costs and further build resilience.
The business wanted a partner that had a track-record of results with manufacturers and other big businesses and one that could help power it towards its target to reduce water intensity at its factory by 20% by 2030.
The solution
The focus on customer experience and service saw a number of actions, to help Suntory Beverage & Food Great Britain and Ireland.
- Detailed data to unlock opportunities – Additional water tracking technology, providing data on use during the day and night in an online analysis portal from Water Plus. Two data loggers have been installed on water meters in 2025.
- Sustainability session to engage employees – Water workshop delivered at the Coleford factory site as part of its internal sustainability month, to raise awareness of the work being done
- On the ground expertise – An efficiency audit and site visits to help explore efficiency opportunities around trade effluent and water as part of the service-led approach Water Plus delivers.
The results
- The £500k efficiency audit: Efficiency audit identified a £500,000 saving to bring down wholesaler costs in utility bills.
- The 2025 cost reduction: Collaboration and steps by the Water Plus team saw wholesaler costs reduced by £356,000, in 2025, lowering ongoing charges by around £40,000 a month.
- The team interaction: Efficient and easy interactions with the Water Plus team, helping to keep account information updated and areas for opportunities highlighted.
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