A UK manufacturer of commercial and industrial roller shutters is celebrating its 25th year in business.
Rossendale-based RCS Doors, which was founded in 1999, is marking the milestone in its business journey, which has seen it achieve exponential growth, diversification and customer excellence.
The company has evolved from an ambitious start-up making small door components to one of the UK’s leading suppliers of commercial and industrial roller shutters. Today it operates from a 30,000 sq. ft manufacturing and office facility in Rawtenstall, employing 41 people and supplying a network of loyal customers nationwide.
RCS Doors began life manufacturing small plastic parts, specifically end locks and components for industrial doors. As testament to the company’s commitment to innovation and customer satisfaction, it was listening to customer feedback which led the company to move to the production of complete doors.
This switch was made possible thanks to a £200,000 loan from Rosebud—part of Lancashire County Council’s Business Growth Service—in 2018, which enabled the company to purchase its facility in Rawtenstall and double production capacity by constructing a mezzanine floor.
Ongoing Rosebud support opened the door to further expansion through investment in machinery, which enabled the company to increase its product offering to provide innovative insulated doors that align with industrial and environmental requirements, including PVC high-speed doors which offer a supremely energy efficient solution.
Steven Kenny, Managing Director of RCS Doors, said: “The Rosebud loan not only helped us to secure the future of the business, but it also propelled us forward. As well as our manufacturing facility, we’ve been able to up head count and our turnover has increased by 180%.”
Over the company’s 25-year journey, RCS Doors has sustained many challenges including financial recessions, and the challenges posed by COVID-19. Despite these hurdles, the business emerged stronger.
The company attributes a large part of its success to focusing on repeat trade business and establishing strong relationships, which Steven says is down to “treating customers as friends rather than just transactional partners”.
“From the very beginning, we have focused on delivering quality and building relationships with our customers. Rosebud has been instrumental in enabling us to invest in areas that have really benefitted us and our customers. Their support helped us to navigate challenging times and grow the company to this important milestone,” Steven added.
RCS Doors is renowned for its bespoke manufacturing service and exceptional 99% delivery success rate. By manufacturing everything in-house, the company ensures high quality and reliability in their products.
As RCS Doors marks 25 years of business, the company looks to the future with plans to further expand its offerings, strengthen its customer-focused approach and continue to drive innovation in the commercial and industrial door industry.
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