Moving beyond one-off transactions to deliver seamless customer experiences not only strengthens existing customer relationships, it attracts new business and ultimately drives revenue.
Every manufacturer that performs aftermarket service has one goal in mind: to prevent asset downtime and maximise equipment usage for their customers. So, what do the top 20% of firms do differently to the other 80%?
Whatever the challenges, if we look back in history, we can see that the introduction of technology repeatedly created an environment that helped to solve the problems of the day. Paul Coates urges managers to grasp the opportunities digitalisation offers today as tomorrow may be too late.
As a manufacturer, you want to drive efficiency improvements across your entire operation – innovation, design, sales, purchasing, production, distribution and service. The value contained within your data can help achieve all those objectives, and then some.
Mike Rigby, head of Manufacturing, Transport and Logistics at Barclays, shares how one of the world’s largest packaging producers is embracing, and importantly benefiting, from 4IR technologies.
Workers are the biggest assets in the evolving manufacturing industry. Today’s employees expect contemporary work environments and to be managed differently than they were in the modern era of manufacturing that began in the 1920s, according to Gallup research. So, how can the industry create a modern manufacturing workplace in today’s digital age?
Following last month's stand-out Hannover Messe, Microsoft rounds up the exciting innovations showcasing Industrial IoT, AI, cobotics, digital twins and mixed reality being leveraged by its customers and partners.
As we start to witness the widespread adoption of digitalisation – the technology focus behind Industry 4.0, Siemens UK’s Steve Martin outlines how the company’s ‘outcome based’ service proposition, allied to industrial digital technologies, is set to revolutionise its relationship with the food industry.
