Silos changing: Dynamic case management

Posted on 16 May 2012 by The Manufacturer

This week, Cambashi's research director, Mike Evans, discusses how dynamic case management could be used outside the call centre to improve manufacturers' efficiency

Experts at industry analyst and market consulting firm Cambashi contribute a regular blog for TM titled Silos Changing exploring how new software applications enable manufacturers to implement business initiatives for the new economy.

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For more than 20 years, industry has improved its efficiency by using document management solutions in combination with other enterprise…